Water Department

Loss of water pressure - Willow Springs

Certain Town of Monument water customers in the Willow Springs Subdivision may have experienced a sudden loss of water pressure and/or supply for a short period of time this morning. This was caused by a vehicle accident in which a fire hydrant was struck. The Town of Monument Water Department responded, isolated the area, and restored water pressure within minutes of the incident occurring. However, the sudden change in pressure may have caused a slight discoloration of water in the area. In this case, please flush water through your household system for a short period of time to clear out the service lines. The water supply is safe to drink. Should you have any questions or concerns, please call 719-424-0846 to contact the Town’s on-call water operator or email waterbilling@tomgov.org


* Locations within blue area are the Town of Monument Water District. Locations in gray are within the city limits of Monument and are considered outside the Town of Monument Water District.

Department Overview 

The Town of Monument Water Department is responsible for the daily operations of the water treatment and distribution systems. The Town has eight active wells, which tap into three Denver Basin aquifers, and are utilized to provide the district with a safe, reliable water supply. The department diligently operates and maintains a distribution system consisting of 24 miles of water main pipes, 450 valves, and over 200 hydrants. On any given day, the Water Department can produce up to 470,000 gallons of potable water that can be stored and distributed from a 1-million-gallon storage tank to serve our 2,100 customers.   

Roles & Responsibilities

The Water Operations Division is responsible for the activities related to water well development and extraction, water treatment, water transportation systems and for the repair and maintenance of such facilities. Drinking water services include raw water development and treatment, treated storage, water distribution and water sales. This division is responsible for daily operations, maintenance, long-term asset management, infrastructure upgrades and expansions and all associated activities such as system planning, engineering and administration.

  • Maintain constant vigilance and contact with the State of Colorado Water Quality Control Division to ensure compliance with all current Colorado Primary and Secondary Drinking Water Regulations.
  • Management of water treatment chemicals and constant monitoring and testing for water quality.
  • Operating and maintaining the town’s 10 water wells and treatment facilities.
  • Operating and maintaining the town’s water distribution system.
  • Planning, engineering and administration of all infrastructure, operations, future raw water development and long term asset management.
  • The system is comprised of underground piping, fire hydrants, booster pumps, storage tank and distribution system water quality.

Staff

The Water Department staff is made up of Certified Water Professional Operators certified by the Water Quality Control Division within the Colorado Department of Public Health and Environment. As Certified Water Professionals, continuous training is required to ensure safe and reliable drinking water is provided to our customers. 

Latest Water Quality Report

  1. 2023 CCR for Calendar Year 2022 (the CCR will not be mailed to our customers)

New Customer Welcome Letter

  1. New Customer Welcome Letter PDF

(Monitor Your Usage) Eye On Water Meter Account Instructions 

Water Rebate Form 

  1. Water Rebate 2020
  2. Water Rebate Program 2023
  3. FORM- Water Rebate Application 2023

Backflow Inspection Form

  1. 2022 FORM - Backflow Prevention Assemblies-fillable
  1. Where does the Town of Monument water supply come from?
  2. Where is my water meter located?
  3. How do I know if I have a water leak?
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